Restaurants Face Digital Dilemma

"Last year, restaurants crossed a digital milestone: The percentage of orders booked online or using a smartphone or tablet app—now 6.6% of the total—exceeded the quantity placed verbally over the telephone (5%). Indeed, at a time when in-person visits to restaurants—human beings actually sitting at a table to break bread—are declining, electronic orders have been a boon to the industry. They’ve tripled over the past five years."

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